Built for unified support
Everything you need to deliver exceptional customer experiences across every channel.
Unified Timeline
One conversation per account. Calls, SMS, email, and chat merge into a single chronological view.
Operational Lenses
View conversations through Support, Sales, Billing, or Operations perspectives. Same data, different context.
AI-Powered Work Items
Intelligent workflows with AI-generated summaries, auto-categorization, and smart field suggestions based on conversation context.
Native VoIP with Live Transcription
Built-in calling with real-time transcription, automatic summaries, warm transfers, and searchable call history.
Live Chat Widget
Embeddable chat with proactive engagement, typing indicators, and graceful agent handoffs.
AI-Driven Analytics
Sentiment analysis, conversation insights, and performance metrics automatically surfaced across all channels.
Hi, I looked into this and unfortunately we can't do that. Let me know if you have questions.
This message could come across as dismissive. Consider acknowledging the customer's request and offering an alternative solution.
Hi, thank you for reaching out about this. I've looked into your request, and while we're not able to accommodate that specific option, I'd love to explore some alternatives that might work for you. Would you be available for a quick call to discuss?
Smarter responses, instantly
Convoq's AI works alongside your team to ensure every message hits the right tone—before it's sent.
Instant tone feedback
Get real-time suggestions to ensure messages are professional, empathetic, and on-brand before you hit send.
Enhanced response suggestions
AI analyzes conversation context and suggests complete responses that address customer needs accurately.
Real-time call transcription
Every call is transcribed live, searchable instantly, and summarized automatically—no manual note-taking required.
No more ticket chaos
Traditional ticketing systems create fragmented experiences. Every email spawns a new ticket. Every call is disconnected. Customers repeat themselves constantly.
Convoq takes a different approach: one conversation per account, forever. Every interaction—regardless of channel—flows into the same unified timeline.
- Full context at a glance
- No more "let me transfer you"
- Seamless channel switching
Hi, I'd like to get more information about your enterprise plan and discuss our specific requirements.
Customer confirmed interest in the Professional plan. Scheduled a follow-up demo for Friday at 2 PM.
Thanks for chatting! Your demo is confirmed for Friday at 2 PM. Reply RESCHEDULE to change.
Ready to unify your support?
See how a conversation-centric approach can transform your customer experience.